Business Systems Analyst Consultant

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Position Overview

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company's success. As a Business Systems Analyst Consultant within PNC's Technology organization, you will be based in Strongsville, OH.

This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager's discretion.

Job Description

• Provides solutions for IT and business management on applying technology to business opportunities, planning, and implementation of cross-functional applications.
• Participates in identifying, evaluating, and configuring systems that are cost-effective and meet business requirements.
• Monitors client experiences and feedback on the use of business applications; enhances system productivity as needed.
• Provides senior-level consulting services to internal business groups on process improvement projects designed to improve their business results.
• Analyzes, defines, and documents clients' requirements, and revises existing systems logic challenges as necessary.

PNC employees take pride in our reputation, and to continue building upon that, we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Work Experience

Roles at this level typically require a university/college degree, with 3+ years of relevant/industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Education

Bachelor's degree required.

Certifications

No required certifications, but CBAP (Certified Business Analysis Professional) is preferred.

Pay Transparency

Base Salary: $77,000 - $105,000. Salaries may vary based on location, skills, experience, and education. This role is incentive eligible based on performance.

Application Window

Typically posted for two business days from 05/29/2025, possibly longer at business discretion.

Benefits

PNC offers comprehensive benefits including medical, dental, vision, life insurance, disability, 401(k), pension, stock purchase plans, paid time off, and more. For full details, visit our benefits page.

Disability Accommodations

If accommodations are needed for the application process, contact us via email with "accommodation request" in the subject line, including your name, job , and contact info. All information will be kept confidential.

PNC fosters an inclusive and accessible workplace, providing reasonable accommodations to qualified individuals with disabilities.

Equal Employment Opportunity

PNC is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate based on race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.

This position is subject to the requirements of applicable laws and regulations, including the FDIA, SAFE Act, and FINRA regulations.

• Mid-Senior level

• Full-time

• Information Technology

• Software Development