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IT Business Relationship Manager; BRM

Job in Strongsville, Cuyahoga County, Ohio, 44136, USA
Listing for: Foundation Software
Full Time position
Listed on 2026-02-16
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: IT Business Relationship Manager (BRM)

What is great about working for Foundation?

Plenty! We have a fun, casual, yet hard-working culture that invests in our employees, promotes creativity, and delivers on our reputation. Would you like to work for a company that offers manicures and pedicures in the office? We do! How about massages, house cleaning, laundry service, monthly car washes, catered lunches Wednesdays and a monthly happy hour - we offer all this and more!

At Foundation we believe in and promote a work-life balance with a top-notch workout facility, fitness classes and free personal training; and for those competitive types, a game room complete with table tennis, foosball, and video game systems. Also, some comforts of home, there is a full kitchen, free coffee and specialty flavors, soft drinks, and snacks.

Foundation Software – IT Business Relationship Manager (BRM)

The IT Business Relationship Manager (BRM) serves as a strategic partner and trusted advisor to the Foundation's executive leadership and business units, ensuring alignment between business strategy and technology capabilities. This role is accountable for shaping technological demand, driving measurable business value, and enabling the successful delivery and adoption of technology solutions that support the Foundation's growth, operational excellence, and long-term objectives.

Reporting directly to the Chief Technology Officer (CTO), the BRM is a key member of the IT leadership team and works closely with executive stakeholders, business leaders, and IT delivery teams to translate business strategies into actionable, value-driven technology initiatives. The BRM provides consulting-level guidance across business operations, strategic planning, solution discovery, portfolio management, risk management, and organizational change, while fostering strong, collaborative relationships across the enterprise.

Essential Duties and Responsibilities Strategic Partnership & Executive Engagement
  • Act as the primary strategic interface between business leadership and the IT organization, serving as a trusted advisor and escalation point for executive stakeholders.
  • Develop a deep understanding of Foundation's enterprise strategy, long-range plans, and operational priorities to proactively identify technology-enabled business opportunities.
  • Partner with senior business leaders to assess current capabilities, define desired future states, and align technology initiatives with business outcomes.
Value Management & Accountability
  • Own and articulate the business value of IT initiatives, ensuring technology investments are aligned with strategic objectives and deliver measurable outcomes.
  • Define, track, and report on value realization, success metrics, and key performance indicators (KPIs) for technology-enabled initiatives.
  • Ensure prioritization decisions are driven by business value, risk, and strategic alignment.
Demand, Portfolio & Roadmap Management
  • Lead and facilitate business demand intake, shaping and prioritizing initiatives in collaboration with business and IT leadership.
  • Conduct regular portfolio and technology roadmap reviews to provide transparency into investments, progress, capacity, and alignment with business priorities.
  • Balance competing demands while aligning business needs with IT capacity, architectural direction, and strategic initiatives.
Solution Discovery & Delivery Alignment
  • Collaborate with business stakeholders and project sponsors to define initiative vision, scope, and success criteria.
  • Partner with IT functions (PMO, architecture, security, applications, infrastructure, and operations) to ensure solutions are scalable, secure, compliant, and aligned with enterprise standards.
  • Ensure consistent, executive-level communication throughout the lifecycle of services and projects—from ideation through delivery and post-implementation.
Innovation, Optimization & Digital Enablement
  • Identify and champion opportunities for innovation, automation, and process optimization to reduce complexity, enhance service quality, and improve operational efficiency.
  • Promote digital awareness and emerging technology opportunities that support business agility and competitive advantage.
  • Eval…
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