Release Manager - SRC Process Team

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Release Manager within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Dallas, TX or Phoenix, AZ.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• 10+ years of experience in a technology change environment preferred
• Technical background with a mindset for change and process, SRE background a plus
• Microsoft Office tools including Excel, Word, PowerPoint, and Visio
• Proficient with Teams, Confluence, and Jira
• Ability to build and maintain process mapping
• Ability to manage process work efforts from gathering requirements to standing up solutions to support an IT Operations organization
• Working knowledge of Service Now including report and dashboard generation
• Proficient with ITIL principles
• Highly organized, detail oriented, results focused
• Excellent analytical, problem‑solving, communication skills
• Project management, leadership skills a plus
• Software development skills a plus
• Risk background a plus

• Manages multiple aspects of technology releases, ensuring the coordinated integration of applications and systems within various portfolio stream.
• Serves as a subject matter expert while partnering with various teams to build release schedule and project plan/milestones for an application and/or project. Leads the build and maintenance of the infrastructure for configuration and release management, for new or enhanced application systems.
• Leads the quality check on change releases to ensure processes are following enterprise standards, guidelines and best practices. Creates and maintains deployment plan success guides within segments and projects ahead of release execution. Oversees configuration management procedures and processes.
• Consults and collaborates with peers to provide oversight and ensure proper use of tools, methods and schedules to enable compliance with the change management process.
• Executes change management processes appropriately. Documents release management process improvement opportunities and ensures proper escalation as needed.
• Mentors and trains others on release coordination, deployment, and overall best practices.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

• Application Development
• Business Management
• Communication
• Customer Solutions
• Design
• Group Problem Solving
• IT Service Management (ITSM)
• JIRA Tool
• Process Improvements
• Release Management
• Service Now Platform
• Software Solutions
• User Experience (UX) Design

• Agile Development
• Application Delivery Process
• Configuration Management
• Cross‑Team Integration
• IT Environment
• IT Governance
• Software Development Life Cycle
• Software Release Management
• System and Technology Integration

Roles at this level typically require a university / college degree, with 5+ years of industry‑relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be…