NOC Analyst II - Incident Leader & Network Troubleshooter

A technology service provider in Strongsville, OH, is looking for a NOC Analyst 2. In this role, you will be the primary escalation point for Tier 1 events, managing complex incidents across various technologies. Responsibilities include conducting advanced troubleshooting, incident management, and performing root cause analysis. Essential skills include expertise in networking and security concepts, along with a minimum of 3 years in a technical support role.

An Associate's Degree in IT or equivalent experience is required. Certifications such as CCNA are necessary.
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