Software Engineering Manager - SRC First Response

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineering Manager within PNC's SRC First Response organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX, Birmingham, AL, Phoenix, AZ, or Denver, CO.

Production Reliability & Incident Leadership

• Owns first response engineering support for critical Retail Technology applications, including real time incident triage, stabilization, and service restoration.
• Leads and participates in Severity 1-3 incident calls, coordinating across SRC, CTB, infrastructure, and vendor teams to minimize customer and business impact.

Run the Bank (RTB) Operations

• Oversees day to day operational health of multiple regulated production systems, ensuring uptime, data integrity, and compliance with enterprise operational standards.
• Acts as an escalation point for recurring incidents, batch failures, automation breakdowns, and post patch validation issues.

Change & Release Governance

• Reviews, approves, and governs production changes (normal and expedited), including MTSA/TSA approvals and manual validation sign offs.
• Ensures changes meet documentation, validation, monitoring, and rollback requirements before production execution.

Security, Access & Compliance Oversight

• Approves and governs privileged access, non human s, Cyber Ark usage, and OIM entitlements for production and non production environments.
• Oversees remediation and tracking of privileged account non compliance, password rotation issues, and security control findings tied to owned mnemonics.

Operational Automation & Stability Improvements

• Drives improvements to operational runbooks, validation sequencing, and automation safeguards to reduce noise and prevent avoidable incidents.
• Introduces controls such as post patch validation delays, environment pre checks, and tighter execution guardrails for RTB workflows.

Cross Team Coordination & Decision Making

• Serves as a central coordination point between application teams, platform engineering, infrastructure, operations, and governance bodies.
• Provides clear go forward direction during outages, change disputes, and ownership questions to keep execution moving and reduce ambiguity.

People & Org Leadership

• Manages and supports engineers within SRC First Response, balancing immediate operational demands with longer term stability and process improvements.
• Participates in org planning, requisition ownership, hiring coordination, and leadership development conversations.

• Manages development projects, development teams and application support functions.
• Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
• Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
• Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
• Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

• Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values – Role models our values with transparency and courage.
• Enable Change – Takes action to drive change and innovation that will transform our business.
• Achieve Results – Takes personal ownership…