Enterprise Infrastructure Manager - Voice Engineering

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Enterprise Infrastructure Manager within PNC's Voice Engineering organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX, or Birmingham, AL.

• Serves as the People Manager for the Enterprise Voice Engineering team, responsible for day-to-day leadership, staffing, performance management, and overall team delivery across voice platforms and services.
• Owns the end-to-end engineering and operational lifecycle for enterprise voice infrastructure, including architecture alignment, platform stability, and production support for critical communications systems.
• Acts as the technical and functional leader for voice technologies (VoIP, SIP, Teams Voice, CUCM, Genesys, Avaya), ensuring solutions meet business, regulatory, and resiliency requirements.
• Leads strategic initiatives and transformation efforts, including cloud migration, legacy decommissioning, and M&A integration activities impacting voice platforms.
• Partners across Engineering, Network, Security, Contact Center, and business stakeholders while managing key vendor relationships to ensure aligned delivery and continuous improvement.
• Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function.
• Contributes to infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities.
• Contributes to a stable and secure environment, incident management, product health/patching, and the asset management lifecycle. May communicate with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.
• Implements best practices for technology architecture and management.
• Directs, motivates, develops and oversees the performance of the management team and key staff.

• Information Security
• IT Architecture
• Network Administration
• Network Support
• Software Testing
• System Administration

• Hardware Infrastructure
• Information Security Technologies
• IT Architecture
• IT Environment
• IT Industry: Trends & Directions
• IT Service Management (ITSM)
• IT Standards
• Procedures & Policies
• IT Systems Management
• System and Technology Integration

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $ – $
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account;

back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a…