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NOC Shift Leader: Incident Response & SLA Champion
Job in
Strongsville, Cuyahoga County, Ohio, 44136, USA
Listed on 2026-07-23
Listing for:
上海展浪信息技术有限公司
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
上海展浪信息技术有限公司 is seeking a NOC Supervisor to lead shift operations, ensuring stable and efficient day-to-day network performance and high SLA adherence. You will coordinate incident response, assign work, monitor dashboards, and mentor junior staff while managing 24/7 coverage.
The role requires strong knowledge of TCP/IP, network monitoring tools, and ITIL-based processes, with a focus on escalation, bridge calls, and proactive problem prevention.
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