Technical Writer

Position Summary

As a Technical Writer, you will create and maintain user documentation, including on-line help, user guides, tutorials, release notes, and in-person training materials. You will work closely with Project Managers, Programmer Analysts, and Quality Assurance to ensure that the documentation is accurate.

Plenty! We have a fun, casual, yet hard-working culture that invests in our employees, promotes creativity, and delivers on our reputation. Would you like to work for a company that offers manicures and pedicures in the office? We do! How about massages, house cleaning, laundry service, monthly car washes, catered lunches Wednesdays and a monthly happy hour - we offer all this and more!

• Translate technical information into user-friendly and grammatically correct content.
• Prepare /maintain software documentation for users for all formats, including on-line help.
• Prepare /maintain support documentation and training materials.
• Create and send email communications to clients, announcing software updates, maintenance windows, and required actions.
• Report quality issues discovered during creation of documentation to Quality Assurance Analysts.
• Perform all duties in a professional, responsive, and collaborative manner with coworkers and supervisors.
• Maintain literacy and up-to-date research on all programs and modifications.
• Project a positive, cooperative image as a representative of the company aiding associates, clients and other third parties whenever possible.
• All other duties as assigned.

• Bachelor of Arts/Science in Technical Communication, English, or similar degree
• Excellent written and verbal communication skills
• Highly organized and creative with strong attention to detail
• Able to work in a fast-paced, deadline-oriented environment.
• Thrive on the responsibility of managing writing projects from start to finish.
• Working knowledge of Adobe Frame Maker, Robo Help and/or Mad Cap Flare preferred, but not required.

• Other employee rewards include tickets to Cleveland sporting events, a variety of lunch and learns, and various employee-appreciation events throughout the year.
• Benefits include paid vacation, paid holidays, 401(k) with match, and tuition reimbursement, plus medical, eye and dental.
• Now offering discounts on pet, home, and auto insurance through Liberty Mutual!

Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the North Coast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.

Foundation Software is an Equal Opportunity Employer.