Software Support Representatives

Position Summary Payroll4

Construction, a leading provider of payroll services just for construction, is seeking Software Support Representatives! Our phone-support staff is a remarkable and dedicated team of people, who are among the best in our industry at providing software help-desk support to clients. If you are tech savvy and are a driven problem solver let's get you started on a new career with a great company!

All representatives begin their time with a 2-4 week intensive training program to learn our accounting and project management software system.

Essential Functions and Responsibilities Assist clients with questions regarding software use or having issues working in the software

Assist clients with preparing and submitting their payroll for processing

Work closely with all departments to resolve payroll processing and reporting issues

Track client issues in call-center software, and record details appropriately

Communicate with internal departments as needed to notify of technical issues clients are experiencing

Maintain expertise with software, new modules, and any relevant industry factors

Follow all department and company standard operating procedures

Project a professional and positive image as a company representative by providing thorough assistance to our clients.

Other duties as assigned

Required Skills and Experience Payroll processing experience or involvement in a corporate payroll department is preferred

Previous call center or customer service experience is preferred

Excellent communication, analytical, and problem-solving skills

Superior organizational skills and the ability to work well as a member of a team Ability to address complex situations independently while following established protocols

Ability to provide top-level support to clients and associates

Comfortable speaking on the phone with clients

Working knowledge of Microsoft Outlook, Word, and Excel Ability to keep detailed, timely, and accurate records

Basic math skills

Knowledge of construction industry a plus
• Knowledge of basic accounting/general ledger principles a plus Compensation:
In addition to starting salary, there are quarterly bonus opportunities within the Client Services Department, as well as performance-based advancement and growth potential. Full-time employees are eligible for a full benefits package including medical coverage, HSA contributions and 401K matching.