Retail Associate, Customer Service Rep

Description

Pay: $17

Hours: Monday - Friday: 10am - 6:30pm

Address: 21160 Drake Road, Strongsville, Ohio 44149

BidFTA is a rapidly growing online auction marketplace. Established in 2006, we have over 30 auction pick-up centers nationwide and a growing bidder base of more than 1 million! BidFTA has partnered with the largest and most recognized retailers to provide creative and cost-saving liquidation solutions on their overstock, customer returns, discontinued products, and refurbished goods. As a result of these strong partnerships, we are able to provide our customers with an exciting, fun, and cost-saving way to bid and buy the products they love and need at up to 90% off of retail prices!

Being an Associate is a crucial role here y are responsible for creating a memorable experience by providing exceptional customer service and maintaining a safe and clean environment that encourages our bidders to return. Accuracy and efficiency is the cornerstone of our success as a business and being an Associate is one of the best ways to start out here s position requires somebody who has a desire to directly impact the success of a business with their exceptional customer service, work ethic, and attention to detail.

We’re a fast paced but casual work environment that’s moving into a new growth stage and need people who are excited and passionate about the work they do and the team they are part of!

• Welcome and answer customer questions about the auction pick up process
• Prepare for auction pickup by downstacking pallets and organizing items accordingly
• Offer friendly assistance to customers that need help finding their items
• Perform customer checkout procedures
• Maintain a clean, organized, and safe work environment
• Lot product: photograph, grade, and confirm accurate description of auction items
• Stay informed and adhere to BidFTA policies and procedures

Full-Time position with health, dental, vision, life, and disability insurance, Paid Time Off, and 401(k) with Company Match.

• Friendly and helpful
• Willingness to engage with customers
• Excellent communication skills
• Ability to multitask, prioritize, and manage time effectively in a fast paced environment
• Detail oriented
• 18 years of age or older
• Ability to work quickly and efficiently
• Ability to work well as part of a team
• Proven history of strong work ethic
• Willingness to learn new things
• Adaptability to change