Cafe Team Expert

Overview

A Barnes & Noble bookstore is a gathering place for readers and the community. As Café Team Expert (CTE), you are an integral leader for the café team. You work through the team to develop their knowledge to create a welcoming environment for our customers. You identify and connect data, using it to impact sales, trends, waste, inventory and other components to ensure a profitable Café.

In this role, you present viable business strategies and work collaboratively with the Store Manager (SM) to implement and adapt café action plans to deliver expected results.

Location:

OH
- Strongsville
- Strongsville - 3577

Classification:
Full-Time

• Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor.
• Fill scheduling gaps when able, remaining flexible to the needs of the store — we are open from early mornings to late evenings every day, including weekends and most holidays.
• Be positive and proactive in approach to work; lead by example with purpose and energy, working hard and reliably while inspiring others to do the same.
• Be supportive of the entire store team, demonstrating kindness, fairness, encouragement and respect.
• Be cheerful and helpful with customers, consistently going out of the way to assist them and modeling this for the team.
• Take initiative to drive personal development, be an enthusiastic learner and use feedback to improve skills.
• Be an active listener who understands information and clearly communicates messages to support company initiatives and goals.
• Prioritize resources and barista support to keep shifts on track.
• Enjoy being a barista and demonstrate passion for the role.

You will master the operational competencies of a Barnes & Noble Barista. You will be trained to proficiency in:

• Drink preparation, food and beverage presentation standards, and adjusting displays; model and coach others in effective use.
• Visual merchandising to maintain counter and floor retail fixtures.
• Running an efficient register, taking orders, and coaching others on speed of service.
• Bookselling support for the bookfloor team when available.
• Following loss prevention procedures and maintaining a safe, secure bookstore by spotting theft and de-escalating situations.
• Inventory management through effective food and beverage orders.
• Completing and submitting accurate monthly inventory and waste logs on time.

All work requires physical activity including prolonged standing, repetitive bending, lifting, and walking. You may work in other stores if needed, collaboratively supporting the wider cluster.

As you gain experience, your Café Team Expert knowledge and skills should develop. You will increasingly contribute as you develop your expertise. You will:

• Use expert knowledge to make effective food and beverage recommendations to customers, acting as a role model to the team.
• Review category sales, inventory quantities, and product waste reports to maximize sales and profitability.
• Meet with the SM regularly to review café sales performance, profitability, training, and opportunities to drive café results.
• Apply café safety, hygiene, and sanitation guidelines to maintain all standards.

You will comply with all company policies and procedures.

Benefits vary by schedule. For those scheduled to work less than 20 hours per week:
Employee Discount, EAP and Sick Pay. For those scheduled to work 20–29.99 hours:
Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit, and 401(k) with Company Match. For those scheduled to work 30 hours or more:
Employee Discount, EAP, Sick Pay, Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. Benefits may vary by location/state and are subject to change. More information can be provided by the recruiter or HR.