Annual Department Manager - Strongsville Store

Job Location:

Strongsville, OH 44136

• Maintain customer service goals and objectives consistently, ensuring each customer has a great experience every time they enter and leave the store.
• Actively support and recruit new customers and employees.
• Enforce and maintain company policies and procedures.
• Monitor and meet sales goals within the department.
• Control and track inventory within the department.
• Order inventory to maintain adequate inventory levels.
• Reduce, monitor and record wasted/damaged inventory.
• Maintain proper signage and pricing.
• Create visual displays of highlighted sale and everyday merchandise in the department.
• Work with other departments to cross‑merchandise when possible.
• Implement departmental schedules to ensure adequate coverage and provide customer service for the department.
• Guide, direct and assign tasks to departmental personnel.
• Communicate with personnel positively; ensure they understand the proper steps to discuss an issue, problem or concern (follow chain of command).
• Monitor employee performance daily and provide feedback.
• Resolve problems that may arise within the department, including customer complaints and conflicts between personnel.
• Attend and participate in store staff meetings.
• Attend training and trade shows as required.
• Participate and support corporate sponsored advertising, events and clubs.
• Maintain a neat, professional appearance at all times, including personal appearance as outlined in the employee handbook.
• Assist other departments as needed.
• Follow OSHA regulations to ensure the safety of customers and staff.
• Represent the company as a member of management, upholding the company’s standards, beliefs, policies, and procedures.

• Knowledge of principles and processes for providing customer service, including needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
• Knowledge of the company’s Point of Sale (POS) system, basic Microsoft computer programs, company e‑mail and their capabilities.
• Extensive knowledge of products and plants in the department and general knowledge of all other merchandise.
• Ability to adapt to the fast‑paced environment of the industry and be flexible and open to new ideas and changes.

Prolonged standing, walking, bending, lifting, and climbing at various heights may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.