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Performance Specialist
Job in
Strongsville, Cuyahoga County, Ohio, 44136, USA
Listed on 2026-07-31
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-31
Job specializations:
-
Sales
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Responsibilities
- Drive measurable operational improvements for PPG customers
- Serve as primary support contact for customers
- Focus on key accounts for retention and performance
- Collaborate with PPG sales and leadership
- Conduct KPI reviews and action plan development
- Maintain Salesforce with accurate documentation
- Support new installations and audits
- Expert-level understanding of PPG Collision Services offerings
- Knowledge of College and MVP Business Solutions
- Experience with PPG performance tools like PMXI and LINQ
- Understanding of key Collision Center KPIsAbility to educate customers on PPG services and solutions
- Engage assigned customers to understand operational challenges
- Provide on-site performance support
- Coordinate installation and upgrades as needed
- Monthly structured KPI and performance reviews with customers
- Track action plans tied to customer goals and agreed metrics
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