Member Experience Specialist
Listed on 2026-08-07
-
Sales
Retail Sales, Customer Success Management
- Bonus based on performance
- Company parties
- Employee discounts
- Flexible schedule
- Training & development
Orange theory Fitness is looking for a dependable, personable, and energetic Member Experience Specialist to join our studio team.
As one of the first people members and guests interact with, you will play a key role in creating a welcoming, professional, and high-energy studio experience. The ideal candidate enjoys connecting with people, takes ownership of their responsibilities, and understands that exceptional service is built through consistency, attention to detail, and genuine relationships.
This position combines hospitality, sales, member support, and daily studio operations. We are looking for someone who is reliable, confident, organized, and comfortable working in a fast-paced environment.
Responsibilities
- Welcome members and guests with warmth, enthusiasm, and professionalism
- Check members into classes and assist with reservations and account questions
- Build meaningful relationships with members and create a sense of community
- Answer phone calls, text messages, emails, and general studio inquiries
- Provide studio tours and explain the Orange theory workout experience
- Guide prospective members through their first visit
- Present membership options and confidently ask for the sale
- Follow up with leads, former members, and prospective clients
- Process membership, retail, and other studio transactions accurately
- Address member questions and concerns professionally
- Maintain accurate member records and account information
- Support studio events, promotions, and community outreach
- Work closely with coaches and studio leadership
- Maintain a clean, organized, and presentation-ready front desk, lobby, and studio
- Complete opening, closing, and administrative duties as assigned
- Reliable, punctual, and consistent
- Friendly, confident, and comfortable speaking with anyone
- Professional and mature in communication and appearance
- Strong customer service and relationship-building skills
- Comfortable with sales, outreach, and follow-up
- Organized and attentive to detail
- Able to take initiative without constant supervision
- Positive, energetic, and team-oriented
- Able to remain calm and solutions-focused when handling concerns
- Available for a flexible schedule that may include early mornings, evenings, weekends, and holidays
Compensation and Benefits
- Competitive hourly compensation
- Sales commissions and performance incentives
- Complimentary Orange theory Fitness membership
- Employee discounts
- Opportunities for growth and advancement
If you are dependable, engaging, and ready to make a meaningful impact, we would like to meet you.
Acknowledgement *
I understand that I am applying for a position with an employer that is an independently owned and operated Orange theory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio.
This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees.
If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will…
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