Client Care Advisor; Part-time​/Maternity leave

We are looking for a caring, helpful person with a friendly manner and good communication skills to join our reception team! As a member of our reception team you will be responsible for front of house duties as well as providing clerical support to the practice manager and other staff. You will need to be able to meet deadlines and prioritise your workload.

You will be required to work between Struthers and Scott and Jacksons Vets.

• Liaising with the clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for our clients and their pets.

This is a part-time role working 25 hours per week Monday-Friday. There will also be a share in the Saturday morning rota.

The successful applicant should be able to multi-task, be a team player and have good telephone skills as well as being proficient in IT, including use of Microsoft Office and Excel.

• 6.6
  
  Weeks annual leaveFTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Innes Park, Station Wynd, Doune, FK16 6EH
, United Kingdom