Learning Specialist; Commercial Banking

Position: Learning Specialist (Commercial Banking)
This Learning Specialist role supports Commercial Banking and Treasury.

JOB SUMMARY:

The Learning Specialist is responsible for developing, implementing, and facilitating learning solutions as it relates to business as usual, M&A, new technology and, strategic and change initiatives. Provides necessary procedural, system, relationship deepening and soft skills training to new and existing associates. Offers on-going support and guidance in role-specific knowledge. Administers record keeping, tracking, and reporting of training activities through the LMS.

Primary focus of role is supporting day-to-day operational execution. Partners with line of business leaders in subject matter expertise specific to Seacoast Bank policies and procedures including legal, regulatory and compliance matters.

QUALIFICATIONS:

* High School Diploma or equivalent required.

* College degree preferred in the area of training and development human resources, education, business administration or a social science, or equivalent combination of education and experience.

* 5+ years prior training experience in financial services

* Experience and Acumen with Commercial Banking, Credit, and Treasury Management

* Demonstrate excellent communication (written and verbal) and interpersonal skills.

* Technology savvy and proficient in Microsoft Office Suite software.

* Willing to travel; minimum 30%

ESSENTIAL JOB FUNCTIONS:

* Design, develop, implement, and facilitate learning solutions and assessments to support Seacoast Bank associate roles as it relates to business as usual, M&A, new technology, and business initiatives.

* Remain current with policy and procedure changes; ensure curriculum and learning solutions reflect and support adherence to policies and procedures.

* Facilitate necessary procedural, system, relationship deepening, and soft skills learning solutions to new and existing associates.

* Regularly review learning content and delivery methodology to maximize associate participation, satisfaction, production, and ROI for the business.

* Analyze business and associate performance data to evaluate the need and effectiveness of learning solutions and identify opportunities for improvements.

* Promote a relationship deepening culture through needs-based identification & quality customer experience.

* Partner with line of business leaders in policy and procedure subject matter expertise; make recommendations based on observations, industry trends and regulatory requirements.

* Maintain strong technical knowledge of all digital and other bank products.

* Administer record keeping, tracking, and reporting of learning activities through the LMS.

* Adhere to Seacoast Bank's Code of Conduct