Customer Service Dispatcher

Customer Service Dispatcher Overview

We're looking for a detail-oriented and customer-focused Customer Service Dispatcher to join our team! In this role, you'll be at the center of our delivery operations-coordinating service requests, supporting customers, and ensuring everything runs smoothly from dispatch to completion.

You'll handle incoming requests, create and manage service tickets, and coordinate technicians for CO2 tank services, gas refills, and equipment-related needs. If you thrive in a fast-paced environment, enjoy multitasking, and take pride in delivering excellent customer service, this is a great opportunity to grow your career.

What sets this role apart?

We invest in your success. You'll receive a comprehensive onboarding program, including 3 weeks of classroom training and 1 week of hands-on experience, giving you the tools and confidence to excel from day one.

What You'll Do

+ Serve as the first point of contact by professionally handling and logging incoming customer calls.

+ Create and manage detailed service tickets for CO2 tank service, gas refills, equipment safety concerns, and related requests.

+ Schedule and dispatch service technicians efficiently to meet customer and operational needs.

+ Generate, track, and resolve billing dispute cases with accuracy and thorough documentation.

+ Assist customers with billing questions and service issues in a courteous and solution-oriented manner.

+ Coordinate logistics for deliveries and service calls to ensure timely and accurate completion.

+ Perform precise manual order entry and maintain up-to-date service records.

+ Maintain organized documentation for calls, tickets, and orders to support accurate tracking and reporting.

+ Communicate clearly with customers, technicians, and internal teams to ensure seamless operations.

+ Prioritize multiple tasks effectively in a fast-paced environment while maintaining strong attention to detail.

+ Follow established procedures and safety standards related to CO2 tanks and equipment.

+ Actively participate in training and continuously build knowledge of systems and processes.

+ Contribute to a collaborative team environment by supporting colleagues and sharing best practices.

+ Demonstrate flexibility and reliability with scheduling, including weekends and varying shifts.

What You Bring

Core Skills

+ Strong customer service skills with a professional and friendly phone presence

+ Experience in dispatching, logistics coordination, or similar roles

+ High accuracy in data entry, order processing, and administrative tasks

+ Comfortable using computers and learning new systems quickly

+ Familiarity with Microsoft Office and general computer navigation

+ Excellent organizational and multitasking abilities

+ Strong written and verbal communication skills

+ Ability to work collaboratively and build positive working relationships

+ Flexibility to work weekends and adjust schedules as needed

Nice to Have

+ Previous experience in dispatch, logistics, delivery coordination, or operations support

+ Experience in clerical, administrative, or order entry roles

+ Ability to remain calm and solution-focused when handling customer concerns or billing issues

+ Interest in growing within the company and taking on future advancement opportunities

Why Join Us?

+ Structured onboarding and training program to set you up for success

+ Opportunity to develop skills in operations, logistics, and customer service

+ Supportive team environment with growth potential

+ A dynamic role where no two days are the same

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Job Type & Location

This is a Contract to Hire position based out of Stuart, FL.

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available  - Life Insurance (Voluntary Life &…