Rep , Customer Care

Position: Rep 2, Customer Care
Description:

*** when submitting candidates, please include location and audio clip at top of resume. Can include video clip if audio is not an option. Questions for audio clip are attached to the requisition. Please reach out to tapfin with questions about this. This is mandatory for submattals on this req**
* *** this is a sales position. Applicants that state they were not aware it this was a sales position in the interview will have the interview ended and their application rejected. Please ensure they have the requirements of the job clearly explained to them before you submit applications.**
* please do not send applications with numerous short term employment- looking for applicants who have experienced at least 2 years in a company recently.
interview times (phone screens) will be offered and not negotiated. Note; when accepting the interview request please provide applicants phone number and email address.

sales purewick / customer care
pay rate $14/hr.
bill rate $17.78
ot bill rate $24.78
mon.

- fri. Hours will be between 8am - 7pm (8 hrs. Per day) w/ ot as needed

remote work - must have high-speed wifi, must a quiet space to set up office at home, must be elf disciplined and able to work with minimal supervision. Candidates submitted do not have to be local to stuart, florida this assignment is 100% remote.

job description summary
facilitate intake of new purewick customer product orders from multiple lead/referral sources and enroll customers into liberator's catheter supply program.
job description
primary duties and responsibilities
1. Articulate the features and benefits of purewick and ancillary product lines offered to include knowledge of all aspects of use and maintenance of medical supply equipment
2. Complete initial and follow-up calls on prospective leads via inbound and outbound calls/dialer to include identifying and resolving customer concerns within the process
3. Track daily production and submit daily sales logs to direct supervisor
4. Maintain departmental call volume requirements to include inbound and outbound calls
5. Maintain a high level of professionalism on every call and provide excellent customer service to all liberator customers
6. Meet or exceed monthly departmental sales goals as established by sales ops management
7. Adhere to phone activity/compliance standards to include medicare guidelines, hipaa, acw, and minimum call volumes.

ill. Ancillary duties and responsibilities
1. Communicate with potential customers via alternative mediums of internet chat, e-mail and click to call software
2. Maintain a positive work atmosphere that embodies liberator's philosophy- professional excellence, teamwork and integrity.
3. Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up
4. Assist other departments and team members when required or requested to help meet business needs.
5. Seek continual education opportunities to remain up to date with products and processes
6. Perform other duties and tasks as assigned

iv.reporting relationship responsibilities
_x_ no supervisory responsibilities
provides work direction only
____ provides work direction plus has responsibility for hiring, promotions, transfers, performance
management, discipline, and discharge.
positions supervised: title:_______ n/a approx. Number in position: n/a__________
v.minimum requirements or qualifications (to perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
a. Education/experience: high school diploma or general education degree (ged); one to two years related experience and/or training; or equivalent combination of education and experience.
b.

Skills:

1.language: ability to read, analyze, and interpret medical supply publications, technical procedures, and sales training tools. Ability to write some external business correspondence. Ability to…