Quality Assurance Technician Job Stuart area,Florida USA,IT/Tech

Roles & Responsibilities

Ensure customer satisfaction in problem resolution and document all interactions.
Use a knowledgebase to find solutions and follow up with customers.
Provide information about computing services and adhere to company IT policies.
Resolve issues with networked services, working in teams specializing in Windows computing and supporting managed Apple mobile devices.
Maintain knowledge of applications and services, staying aware of relevant changes.
Attend regular meetings and training activities.
Perform other assigned duties.

Experience Required

Past work experience in a high-traffic customer service setting.

Skills & Certifications

Excellent verbal and written communication skills.
Knowledge of end-user technical support concepts, practices, and procedures.
Strong customer service experience and phone etiquette.
Strong problem-solving and research skills.
Experience with Microsoft applications and cloud services.
Functional knowledge of Windows computing and iOS mobile devices.

Eligibilities & qualifications

High School Diploma or equivalent Information Technology training.
Degree in a related field and/or 1-year IT work experience.

Physical Demands

Frequent reaching, kneeling, bending, standing, walking, sitting; use of hands to finger, handle, or feel and talk or hear.
Occasionally required to stand and lift/move up to 45 lbs.

Work Environment

Tasks performed in a temperature-controlled office environment.
Noise level is usually moderate.
Minimal exposure to hazards or physical risks.

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