Warranty Supervisor of AMER

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Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview:

As part of the talented Navico Group Warranty team, you will have responsibility for the warranty agents across Navico Group spanning 3 Business Unit Teams. The Warranty Supervisor provides managerial and professional expertise for a wide range of Warranty issues. The Warranty Supervisor oversees the daily activities and sets priorities for a group of Warranty personnel that ensure best in class service to both external and internal Customers.

This position reports to Navico Group America's Warranty Manager of AMER.

At Brunswick, we have passion for our work and a distinct ability to deliver.

Essential Functions:

* Supervise daily warranty operations, including claim intake, validation, and resolution

* Provide leadership, coaching, and professional development for a team of warranty specialists

* Ensure compliance with company warranty policies and procedures

* Partner with engineering, quality, and product teams to address root causes of defects

* Monitor KPIs such as claim cycle time, approval rates, and customer satisfaction

* Manage escalated warranty cases and ensure timely resolution

* Support continuous improvement initiatives and process optimization

* Maintain accurate records and reporting for internal and external stakeholders

* Support the resolution of complex customer issues, both internal and external, while advising Warranty Agents on appropriate next steps and best course of action.

* Handle internal or external customer requests as needed, during times of significant volume to help the team achieve their performance goals

* Perform quarterly and annual personnel reviews

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:

* Associates degree, equivalent Certifications, or related field (or equivalent experience)

* 3-5+ years of experience in warranty, customer service, or after-sales support

* Previous supervisory or team leadership experience preferred

* Strong analytical and problem-solving skills

* Proficiency in Microsoft Office (Excel, Word, PowerPoint)

* CRM and ERP experience (Oracle and Sales Force Preferred)

Preferred Qualifications:

* Excellent communication and interpersonal abilities

* Background in marine, electronics, or manufacturing industries

* Familiarity with warranty systems and RMA processes

* Strong interpersonal and communication skills

* Experience working in a fast-paced, customer-focused environment

* Experience with ERP/CRM systems (e.g., Oracle, Salesforce)

Working Conditions:

* Primarily based in a professional office environment with regular cross-functional interaction, may require prolonged sitting at a desk

* Standard business hours with flexibility required during peak periods or escalated situations

* This role will follow a hybrid schedule, working onsite three days per week and remotely for two days

* Occasional time spent in warehouse or service/repair areas to inspect returned products or review warranty claims

* Fast-paced setting with multiple priorities requiring strong organization and decision-making

* Navico Group promotes a" dress for your day" dress code which may include casual, business casual or business professional attire

* Occasional travel for training, site visits, or cross-functional collaboration, up to 20%

The hiring range for this position is $62,800 - $90,500 annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context.

In addition to base pay, this position is eligible for an annual discretionary bonus.  This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick:

Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In…