General Manager; Commercial Plumbing Operations

General Manager Of Commercial Plumbing Operations

A well-established and growing mechanical services company is seeking a proven operational leader to serve as General Manager of Commercial Plumbing Operations for its Vero Beach to Stuart Market. This role is ideal for a hands-on leader who understands service operations, team leadership, and financial performance. The General Manager will oversee daily operations while driving both revenue growth and operational efficiency across a diverse service mix.

The business currently operates with approximately 60% commercial service, 30% residential service, and 10% new construction, creating a stable and diversified revenue base. This leader will play a key role in optimizing operations, supporting Service Titan integration, and expanding cross-selling opportunities between Plumbing and HVAC service lines. The General Manager will oversee all operational and financial aspects of the Plumbing division while building a high-performing team and ensuring exceptional service delivery.

Key responsibilities include:

• Lead day-to-day operations including service technicians, dispatch, customer service, and administrative teams
• Drive top-line revenue growth and bottom-line profitability
• Oversee P&L performance, labor productivity, job costing, and operational KPIs
• Support the integration and optimization of Service Titan and other operational technologies
• Establish systems and processes that improve field productivity and customer satisfaction
• Develop and mentor field supervisors, service managers, and technicians
• Strengthen relationships with commercial clients, property managers, and facility operators
• Identify opportunities to cross-sell Plumbing and HVAC services
• Support sales and service agreement growth initiatives
• Maintain high standards for safety, service quality, and operational excellence

Requirements:
The ideal candidate will be an experienced operations leader with a strong background in plumbing or mechanical service businesses. Qualifications include:

• Proven leadership experience managing plumbing, HVAC, or mechanical service operations
• Strong experience leading technicians, dispatch teams, and service managers
• Demonstrated success managing P&L performance and operational KPIs
• Experience implementing or optimizing Service Titan or similar field service platforms
• Ability to drive revenue growth while maintaining strong margins
• Strong leadership, coaching, and team-building skills
• Ability to operate effectively in a fast-paced service environment
• Experience working with commercial service clients preferred

Preferred qualifications:

• Experience with both Plumbing and HVAC service lines
• Background working within multi-location Service Business
• Track record of scaling service teams and improving operational systems

Benefits:
Our client offers a competitive executive compensation package designed to attract strong operational leaders. Benefits include:

• Competitive base salary
• Performance-based bonus incentives tied to operational results
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth within a growing service organization
• The ability to lead and scale a high-impact service operation