Retail Banker l - Sturbridge

Job Information

Location: Sturbridge, Massachusetts, United States of America
Hours: 40 hours per week
Pay: $22.50 - $29.00 USD

Retail Banker I – a customer liaison focused on delivering the TD brand promise by providing financial expertise and consultative advice to assist customers with their banking solutions and needs. The role supports business growth by identifying opportunities to educate on bank products and services, building relationships, and ensuring a positive customer experience.

• Establish and nurture customer relationships through product knowledge and active listening.
• Identify additional customer needs and provide appropriate solutions or referrals.
• Make product recommendations that align with customer goals and highlight benefits.
• Utilize customer relationship management tools to conduct customer assessments and lead outbound sales activities.
• Resolve customer issues independently and escalate when necessary.
• Participate in customer outreach, servicing, and advice activities.
• Assist with loan product conversations and facilitate application intake.
• Maintain active registration status with NMLS.

• High school diploma or GED.
• 1+ years of experience working with customers or sales, or equivalent demonstrated through volunteering, education, or military experience.
• Preferred: teller or loan originator experience.
• Ability to complete teller training upon hire to handle customer transactions.
• Strong communication skills; ability to be concise, clear and consistent.
• Demonstrated organization skills and ability to manage multiple tasks in a fast‑paced environment.
• Proficient in Microsoft Office.
• Notary license (preferred).

• Must be eligible for employment with a covered financial institution under Regulation Z.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS.
• Required to pass a criminal background check and a credit report check.

Competitive total rewards package including base salary, variable compensation, health and wellness benefits, retirement plans, paid time off, and TD banking benefits.

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at

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