Banquet server; part-time

Job Description

• Arrive on duty on time with proper attire and prepared for the shift
• Participate in maintaining a clean and well-kept working environment
• Serve and clear plated banquet events (tray service)
• Serve and clear buffet banquet events
• Serve and clear reception banquet events
• Serve and clear coffee services
• Conduct yourself in an orderly and respectful manner at all times,
• Assist in facilitating all guest requests promptly
• Be hospitable, friendly, welcoming, and converse with guests
• Set tables & events according to Sturbridge Host Hotel standards or as directed by Leadership
• Complete opening and closing duties as assigned
• Be aware of all hotel amenities & outlets
• Maintain good eye contact and personal service when interacting with all guests
• To be knowledgeable of the menu, dietaries, wine & beverages before service begins
• Conduct yourself within all policies set forth by the department and the Hotel
• To have knowledge of all tasks and the methods of service of all banquet setups
• Understand and carry out the servicing of all banquet event orders
• Ensure all allergies are safely catered for with an alternative that meets guest needs
• Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
• Adhere to alcohol handling procedures and policies ensuring responsible alcohol service
• Will work weekends, holidays, and shift work as scheduled
• Any other tasks as assigned

• Teamwork approach to all duties and helpful attitude with co-workers
• Ability to understand, read, write, and speak in English.
• Ability to follow instructions from team leader, including the ability to abide by event agreements.
• Good interpersonal communication skills.
• Knowledge of proper food handling, food storage, and sanitation procedures
• Proper food handling, alcohol, or equivalent certifications or ability to obtain upon hire.
• Ability to obtain TiPS! or Serv Safe Alcohol Certification

PHYSICAL REQUIREMENTS TO PERFORM JOB:

• Must be able to understand normal conversation and accurately communicate information.
• Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
• Ability to climb stairs occasionally.
• Ability to stoop, kneel, crouch, twist, turn, push, pull, and reach down, forward and overhead repetitively;
  Balance and carry trays, plates, and tubs.
• Ability to lift and carry up to 40 pounds repetitively.
• Must be able to use general cleaning supplies;
  Grasp, lift, push, pull and use cleaning equipment.
• Work in hot areas of kitchen (around dishwasher, ovens, cooking equipment) and cold areas (walk in refrigerators and freezers).

A few additional requirements to be successful.

• Maintains a professional image, including appearance, verbiage, and body language, at all times
• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
• Fosters teamwork by offering assistance to others, as needed
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

All your information will be kept confidential according to EEO guidelines.