Quality Process​/Technical Writer - Sturbridge, MA

Exosens Scientific USA, Inc. specializes in the design, development and manufacturing of leading-edge detectors and electro-optics for the transport and identification of Ions, Electrons, UV Photons and Soft X-Rays. Our high-tech products are used by most analytical instrument manufacturers to bring added value and reliability to their specialized instrumentation such as Mass Spectrometry applications. In addition, they add significant contributions to physics and space research, drug discovery, proteomic technologies, imaging, and communications through our dedication to continual technology advancements.

To expand our mission, we need a highly motivated Quality Process/Technical Writerto support and contribute to our growth plan. The Quality Process/Technical Writer is responsible for revisiting and revising existing process documents. This position reports directly to the Director of Quality.

Key Responsibilities:

Prepare/revise documentation to support continual improvement initiatives which include, but may not be limited to:

Business Policies

Manufacturing, Test and packaging procedures

Forms and Travelers

Quality/Acceptance Criteria

Flowcharts

Packaging procedures

Test procedures

Interface at multiple levels within the manufacturing and quality organizations to understand key product requirements for the proper assembly of products. Key requirements may include internal and customer expectations.

Apply knowledge and experience to process documentation with the goal of clearly communicating information such that a diverse audience can clearly understand requirements.

Propose improvement opportunities to mitigate risks and opportunities for mistakes.

Challenge traditional protocols for documented information to improve user experience

Utilize change management systems for document release.

• Perform internal audits, Gemba walks and continual improvement meetings as required.
• Previous experience in a manufacturing environment is required, preferably in a quality position
• Ability to translate technical content so a diverse audience can clearly understand requirements.
• Experience with process or quality auditing
• Process-minded, detail-oriented risk reducer (quality + CI mindset)
• Detail oriented and customer focused is a must
• Ability to lead meetings and keep resources focused on the task at hand
• Individuals must be goal oriented and focused on deliverables to meet schedule(s)

Education and Experience:

Minimum of an Associate’s degree

3 to 5 years of quality process development/technical writing is a plus

Deliberate, self-motivated individuals are strongly encouraged to apply

Must work effectively in a fast-paced and changing environment

Candidates must be versed in Micro Soft office products (Word, Excel, PowerPoint, SharePoint and Visio)

Experience in an ISO 9001 or higher-level quality system environment

What do we offer?:

• Independent, critical role for the company’s growth with the ability to make a major impact
• Exciting work environment in an ambitiously growing technology company
• Support organization with vast technical and scientific know-how
• Competitive, rewarding compensation package to include the following:
  • Medical, dental and vision
  • 401(k) with competitive company match
  • Life and ADD insurance
  • Generous Paid Time Off

This position is governed by the regulations and guidelines of ITAR. Candidates must be able to evidence the right to live and work permanently and unsponsored in the US as an employment contingency.

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