Customer Service Associate
Job in
Sturgeon Bay, Door County, Wisconsin, 54235, USA
Listed on 2026-02-14
Listing for:
Bank of Luxemburg
Full Time
position Listed on 2026-02-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Bank Customer Service, Spanish Customer Service
Job Description & How to Apply Below
JOB REQUIREMENTS
Bank of Luxemburg is looking to hire a full-time Customer Service Associate to float between our Sturgeon Bay and Fish Creek branches. This position will work 35-40 hours per week Monday-Friday, including 1-3 Saturday mornings at our Sturgeon Bay branch per month.
Principal Responsibilities and Duties- A. Cash customer checks
- B. Handle savings and checking deposits, withdrawals and transfers
- C. Process customer loan payments, safe deposit box payments and cash advance requests
- D. Issue personal money orders and cashier's checks
- E. Quote values and redeem savings bonds
- F. Balance and verify cash drawer
- G. Wrap coin and currency
- H. Assist with the processing of daily imaging
- I. Assist with maintaining branch ATM machine (if applicable to branch)
- J. Order postage stamps (if applicable)
- K. Order checks and deposit tickets for customers
- L. Assist customers with imaging research and balancing accounts
- M. Identify and report potential fraudulent customer activity
- N. Follow appropriate bank policies, procedures and regulatory compliance when completing transactions
- O. Evaluate and place holds when necessary for transactions
- P. Add and perform maintenance on customer and non‑customer information profiles
- Q. Assist with EFT card travel alerts and online banking and 24‑hour banker inquiries
- R. Assist with customer safe deposit box access
- A. Promote products and services of the Bank including deposits, loans, and investment services
- B. Refer interested customers to appropriate departments
- C. Answer customer inquiries in regard to new and existing accounts
- D. Attend training and sales meetings as assigned
- Answer incoming phone inquiries and transfer to appropriate personnel if necessary.
- Greet branch customers, answer inquiries and direct them to the appropriate personnel.
Strong people skills required. Cash handling, problem solving and previous customer service skills desired. Must be detail oriented, organized and able to handle multiple tasks. Able to handle confidential information and positively represent the company.
Application InstructionsApply Online:
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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