Field Service Tech

Report To: Customer Service Manager

Mission Statement: To be a family that demonstrates extraordinary passion, hard work, and integrity with steadfast loyalty and support for those we serve: our employees, our communities, and our customers.

Position Summary: The Field Service Technician is responsible for supporting our customers and their systems after installation and start-up. They must continue to carry the TTX values throughout their relationships with customers ensuring each issue is resolved to the best of our abilities.

As a Field Service Technician, you will be required to travel to customer locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment.

• Respond to customer calls
• Meet with customers to determine the nature of the service or repair
• Conduct routine equipment servicing out in the field
• Inspect and troubleshoot equipment failures
• Repair equipment and replace faulty parts
• Install and test new equipment
• Provide preventive equipment maintenance
• Provide technical training on new equipment installations
• Program VFD’s, temperature controllers, etc.
• Complete job reports
• Efficiently manage all service calls, providing high-quality customer service and repairs for jobs of all sizes
• Minimum of an associate degree in Electrical Engineering, Electro-Mechanical Technology or equivalent experience
• Proven work experience as a field service technician or related role
• Experience troubleshooting electrical and mechanical systems
• Ability to travel up to 60% and work according to a changing schedule
• Must carry oneself in a professional manner, maintain positive interactions with both co-workers and customers