Fiber I&R Tech Job Sturgeon Bay area,Wisconsin USA,Trades / Skilled Labor

Fiber and Copper I&R Telecommunication Technician

Skill Requirements:

Experience in telephone service

Experience in CATV installations

Knowledge of Coax cable sizes and types

Experience with test sets

Experience with routers and home networking

Technical understanding of loss, attenuation, and tiling

Working within attics and crawl spaces

Computer skills

Responsibilities:

Maintains/repairs and tests copper cable in an underground, aerial, or buried environment.

Troubleshoots problems that will require copper repair, copper maintenance, copper slicing, faultfinding, etc.

Splices existing facilities in buried, underground, aerial and building work locations.

Uses hand tools, power tools, and specialty tools, including specialty meters (e.g., multi-meters, volt-ohm meters, HST-3000, Sidekick), in inside and outside plant facilities.

Performs testing and turn-up of subscriber lines.

Locates and repairs aerial and underground cable.

Locates, joins, repairs and rearranges cable and cable equipment in buildings and aerial or buried plant. Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Prism, Fiber and DSL).

Connects wires and cables to terminals, frames, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.

Performs continuity and/or conformance testing.

Reads and interprets customer service orders, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc.

Receives service orders, worksheets (detailed diagrams describing nature and location of equipment to be installed or repaired) and repair tickets from supervisor or other designated employees and performs specified work.

Works with telecom color-coded wires and cables.

Interacts with customers professionally and courteously via telephone or on the premises.

Works well with others to achieve common goals and to foster a cooperative climate, as well as work independently in the field with little supervision.

Summary:

Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice, data and video equipment and/or service at the customer premise.

In addition to providing revenue enhancing offers to the customer. Performs other duties as required.

General Duties:

Duties include, but are not limited to, the following:
Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. Installs and configures routers, set top boxes. Interacts with Advanced Technical Services as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). Installs maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT, STB and router at customer premise.

Interfaces with customer to negotiate the placement of equipment. Trains the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up. Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate. Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.

May be required to perform additional duties and tasks as required by the Company.

Basic Qualifications:

Tests – Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. Must meet ADEX/Frontier's standards of professionalism in communications and appearance. Must wear ADEX/Frontier branded attire. Wears appropriate safety apparel and is aware of and follows all established safety practices and procedures. Ability to identify and distinguish audible tones/levels and colors.

Ability to work in confined…