Operations Standards Manager

GT Independence Main
Sturgis, MI 49091, USA

• Pay or shift range: $80,000 USD to $90,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’s in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026
—a distinction reserved for top employers committed to outstanding employee experiences.

The Operations Standards Manager leads the development, implementation, and maintenance of operational processes, documentation, and standards. This role ensures consistency, accuracy, and readiness across markets by driving SOP development, coordinating change management activities, and partnering with cross-functional teams and departments, including IT, Legal, Compliance, training teams, and Operations leadership, to ensure successful adoption of new or updated processes and technologies.

The Manager serves as a central point of coordination for operational readiness, ensuring that all changes to systems, workflows, and policies meet quality standards and are fully supported with the appropriate documentation, communication, and training resources.

• Lead the creation, revision, and lifecycle management of Standard Operating Procedures (SOPs), job aids, reference guides, and process maps.
• Establish documentation standards including version control, formatting, terminology, and approval workflows.
• Conduct needs assessments to identify documentation gaps and prioritize content updates.
• Ensure all process documentation reflects regulatory, policy, system, and business rule changes.

• Coordinate operational impact assessments for proposed changes originating from markets, IT, compliance, or leadership.
• Develop operational readiness plans including SOP updates, communication strategy, and staff enablement resources.
• Participate in CAB (Change Advisory Board) or equivalent decision meetings as an Operations representative.
• Facilitate stakeholder alignment and ensure required signoffs for changes affecting operations.

• Partner with IT to interpret system changes, validate workflow impacts, and support user acceptance testing from an operations perspective.
• Support system rollouts and new-business implementations by defining operational requirements and standardizing workflows.
• Collaborate with Operations Training to ensure materials reflect current processes and are deployed effectively.
• Serve as the operational SME for enterprise tools and technology used by front-line teams.
• Identify inefficiencies and inconsistencies in operational practices; recommend and implement standardized solutions.
• Monitor adherence to established standards, elevate issues when corrective action is needed, and work towards process improvement.
• Leverage data and user feedback to inform documentation and process improvement priorities.
• Partner with Operations to evaluate implementations, audits, complaints, and operational reviews are incorporated into future standards and documentation updates.
• Own and oversee operational performance dashboards that measure and track key strategic objectives, including cash conversion cycle, growth initiatives, productivity, and operational efficiency metrics, ensuring timely and accurate reporting for leadership decision-making.

• Bachelor’s Degree in Business Administration, Operations Management, Healthcare Administration, Quality Management, or related field required.

• 5+…