Customer Experience & Delivery Specialist

At Auto Park Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Auto Park Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

At Auto Park we are changing the future of car buying, come be a part of it! Training provided.

This is not a sales position. This position will assist sales management in facilitating a sale by creating a positive customer experience and assisting with vehicle deliveries. If you like engaging with customers, being part of an exceptional experience, and helping customers understand the features of their new vehicle this position is for you.

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Engage guests in meaningful conversation to understand who they are, what brought them to Auto Park Ford, and their intent and timeline for purchase
• Inspire and educate guests by answering general questions before turning them over to a member of our management team
• Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
• Provide the highest level of customer service to all current and future owners
• Perform additional tasks as assigned to meet business needs

• 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
• Strong sense of team mentality and reliability. Strong communication skills and attention to detail
• Strong communication skills and attention to detail. Highly organized, attention to detail, excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
• Desire to work full time but with a flexible schedule
• Valid driver's license required

Along with competitive pay, as a full-time Ford employee, you are eligible for the following benefits:

• Medical plans and benefits
• Dental and vision plans
• Health Savings Accounts
• 401(k)
• Basic Life, AD&D options
• Short-term and long-term disability insurance options
• Employee Assistance Program
• Paid PTO time and some Paid Holidays
• Employee discounts and perks program