Customer Service Specialist - Sturgis

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

To help people live a life of their choosing, regardless of age or ability.

As a Customer Service (Self Determination) Support Specialist (SDSS), you’ll work on a team to deliver great customer service, over the phone, to people self‑directing their care as well as other stakeholders.

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via Docu Sign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage Docu Sign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

• High School Diploma or GED required

• Work is performed in a typical office (call center) setting. This position is based in Sturgis, Michigan.

Team members enjoy flexible paid time off, competitive wages and benefits, and meaningful opportunities for professional growth.

We offer a hybrid work schedule (2 days in the office, 3 days from home) after 90 days of employment. The position could become fully remote after one year of employment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.