Materials Supervisor; Customer Service

Join A Team Where You'll Be Challenged And Valued

A career with Summit Polymers means working with smart people in a culture that thrives on challenging, meaningful work. At Summit, we look for growth potential with every hire. We don't just fill seats, we set people on career paths. We're always on the lookout for smart people who are committed to continuous improvement, customer service and quality.

This is an administrative and supervisory position responsible for customer contact work involving coordination, shipping, recording, and updating of customer orders and cancellations. Supervises Customer Service Coordinator(s).

Under general supervision is responsible for the following major tasks:

• Records, adjusts, and updates shipping schedules, cum-cards, samples, new orders, shipping volume, and order changes.
• Advise appropriate personnel of order changes.
• Maintain contact with customers to assure timely processing of orders, shipments, and changes.
• Reports customer problems and concerns to appropriate personnel.
• Reviews and confirms that schedules and shipping dates will meet customer requirements.
• References all release and blanket orders and ships according to those orders.
• Refers priority work and complaints to appropriate departments for resolution.
• Coordinates with sales, inventory control, customer service, and purchasing on upcoming scheduling needs.
• Responsible for assuring compliance with customer bulletins.
• Sends ASN's as required by customers.
• Special projects and assignments as directed.

Business or related degree or 2 years experience in Materials or a customer contact position.

Possesses the ability to gather and analyze information and make decisions from a limited number of choices.

• A minimum score of 50 on the Wonderlic Select Assessment (Traditional score of 20 on the cognitive portion).

This position typically does not require any travel.