Customer Service Representative II

**** Patterson isn't just a place to work, it's a partner that cares about your success.
**** One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.##
** Job Summary
** As a Customer Service Representative II (CSR II), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.##
** Essential Functions
** To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
** Administrative:
*** Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
* Maintain accurate customer and territory records, facility records, and document all customer interaction.
* Generation of reports
* Monitor scheduled shipment dates to ensure timely delivery.
* Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
* Gain understanding of and adhere to Accounts Receivables policies and practices.
* Verify price and terms in accordance with standard procedures and customer profitability profiles.
* Multitask and work within multiple computer systems and communication platforms simultaneously.
* Maintain a current knowledge of company products, policies and procedures
** Customer Support:
*** Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
* Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
* Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
* Identify customer requirements and expectations in order to recommend specific products and/or solutions.
* The Customer Service Representative may perform other duties as assigned
* Perform warehouse duties including pulling, checking and invoicing orders as well as help to receive inbound products.##
** Additional Functions
** In addition to the essential functions listed below, the incumbent may perform the following additional functions.
* Upgrades telephone orders.
* Introducing and promoting new products during calls.
* May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.##
** Job Qualifications**##
** Required Qualifications
*** High School Degree or equivalent
* Exceptional customer service and organizational skills
* Accuracy and strong attention to detail
* Effective verbal, written, and interpersonal communication skills
* General computer proficiency including knowledge of MS Office
* Punctual to work and with tasks given.##
** Preferred Qualifications
*** Associate’s Degree or equivalent combination of education and experience.
* Proficiency in SAP or related ERP
* Background in Production Animal knowledge and hands on experience with cattle and horses a plus.##
** Working Conditions**##
** Physical Demands
*** Operating a computer or other office devices for the majority of the workday
* Ability to move  packages up to 50 pounds in warehouse.
* May occasionally need to move packages up to 10 pounds such as office supplies or equipment
* Must be able to communicate with others in person, over the phone, and in writing.
* Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors
* Must be able to read and interpret various electronic and written documents.## Environmental Factors This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building.…