TRICARE Beneficiary Services Representative - Stuttgart, Germany

Overview

Description:

TRICARE Beneficiary Services Representative (BSR) s requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

Role:
Provide beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA) to ensure TRICARE-eligible beneficiaries receive the healthcare services and support they need.

• Verify Benefits & Enrollment:
  Process enrollments, disenrollments, portability transfers, and more via systems like DOES and MHS Genesis.
• Primary Care Manager (PCM) Changes:
  Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service:
  Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries in person and over the phone.
• Claims Assistance:
  Provide basic claims status updates and support.
• Conduct Briefings:
  Lead informational sessions for events such as in/out processing, maternity, and pre-separation/retirement.
• Data Management:
  Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
• Assess & Escalate Issues:
  Evaluate the level of assistance needed and refer or escalate complex issues for proper resolution.
• Compliance & Confidentiality:
  Comply with HIPAA regulations, maintain confidentiality of PHI, and complete Leidos and other training on time.
• Collaborate & Support:
  Assist with remote support, train new team members, and perform other duties as assigned.

• High School diploma or GED, or equivalent years of experience
• U.S. Citizenship
• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier
  1)
• 3+ years of customer service experience

• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self-starter, able to work independently with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail

• Familiarity with TRICARE Overseas Program, DEERS, DOES, and MHS Genesis
• Work background in the following areas: U.S. military healthcare delivery system or civilian managed care;
  Medical or clinical environment; MHS Genesis or civilian healthcare systems, medical claims

The annual salary for this position is $32,000. The program is not able to negotiate that. With a position in Germany, you are also eligible for an annual foreign service premium of $3,500.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, please visit

Pay and benefits are fundamental to any career decision. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask for payment-related information during the application process and will only communicate via emails generated by the  automated system. If you have concerns, contact  If you believe you are the victim of a scam, contact your local law enforcement and report to the U.S. Federal Trade Commission.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, disability, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider qualified applicants with criminal histories in accordance with applicable laws.