Deskside Support Technician; d/f/m - Leinfelden-Echterdingen
Job in
Stuttgart, Arkansas County, Arkansas, 72160, USA
Listed on 2026-05-23
Listing for:
Cognizant
Full Time
position Listed on 2026-05-23
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
About the Role
As a Deskside Support Technician (d/f/m) - Level 2, you will oversee field support operations across one or multiple sites and ensure high-quality technical service delivery. In this role, you serve as a key point of escalation, provide VIP support, guide junior team members, and manage on-site operational activities. You will deliver IMAC services, break‑fix support, system imaging, and contribute to special customer‑driven initiatives.
This role is fully onsite in a manufacturing‑focused environment in Leinfelden‑Echterdingen.
Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Leinfelden-Echterdingen, Baden Württemberg
.
- Responsible for Field Support (FS) operations across one or multiple sites
. - Provide VIP support and oversee the on‑site support team.
- Offer technical training to junior team members.
- Deliver IMAC (Install, Move, Add, Change) services.
- Perform break‑fix support for end‑user hardware and software.
- Stage, build, and image systems using the standard client image (eCore).
- Provide support for handhelds, rugged devices, laptops, and scanners used on the Manufacturing Shop Floor
. - Complete special projects as requested by the customer.
- Conduct data collection and preservation activities relevant to migrations and eDiscovery
.
- Strong communication skills.
- Proficiency in German to collaborate with German‑speaking teams and clients (
Language level C1–C2 of the Common European Framework of Reference for Languages (CEFR)). - Strong analytical and troubleshooting abilities.
- Solid understanding of Microsoft Windows Operating Systems
. - Strong working knowledge of MS Office and standard business applications.
- Excellent customer support and stakeholder‑facing skills.
- 2–4 years of deskside or field support experience.
- A+, MCP, MCSE or equivalent certifications (desired).
- Basic knowledge of:
- Networks
- Telecom
- Compute/storage
- Advanced knowledge of macOS & iOS environments and related administration.
- Advanced understanding of macOS imaging & endpoint deployment
. - Basic understanding of policies, user certificates, and keychain design/management.
- Advanced mobile device support expertise.
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