Parks Office Support; LTE

Job Requirements

Our Park Office Support (LTE) position runs from March through September typically but may extend year‑round with no more than 32 hours weekly and performs a variety of clerical and basic organizational duties. With 18 parks encompassing 3,100+ acres in Brown County, this position is our communication hub to customers and parks users, often being the first impression of our department.

We are looking for someone who loves the outdoors and enjoys exploring and learning about parks.

• Acts as a receptionist responsible for all front counter duties such as greeting customers and visitors with a positive, helpful attitude.
• Answers phones to assist our customers in shelter rentals, general parks inquiries, and selling of passes and permits.
• Assists colleagues with a variety of administrative tasks including copying, faxing, filing, sorting, organizing, proofing, etc.
• Supplies accurate information regarding general inquiries, departmental rules, regulations and policies, describing park amenities, discussing trail distances, hours, permitted activities, etc.
• Returns voicemails in a prompt fashion and responds to "Contact Us" emails.
• Uses Rec Trac (facility management software) to run calendars to check shelter availability, sell passes and permits, etc.; completes shelter reservations and accounts for payment, receipts, etc.
• Assists in the administration of ticketed programs, camps, or special events, accurately describing the activity, answering general inquiries, and explaining related policies.
• Enters customer contact information and records receipts of payments in Rec Trac software.
• Transcribes information into documents, letters, reports, press releases, or other general correspondence as needed and prepares routine letters and notices to be mailed or emailed.
• Maintains receipts, reports, customer surveys, cash drawer, inventory of office supplies, and monitors social media and department website to ensure accurate information.
• Assists in delivering and dispersing department mail, collects information about refunds, assists with weekly deposits, performs basic accounting, and handles day‑to‑day office cleaning tasks.
• Performs all other duties as required.

• Knowledge of general office procedures.
• Knowledge of business English, spelling, and grammar.
• Knowledge of simple bookkeeping.
• Knowledge and ability to use a computer and the required software.
• Ability to type at a minimum rate of 50 net words per minute.
• Ability to make simple arithmetic calculations.
• Maintain consistent and punctual attendance.
• Must be capable of following directions and grasping new skills.
• Ability to learn about the parks system including buildings that can be rented, specifics of shelters, passes and permits required and sold, trail conditions, directions to parks, campgrounds, hours, department special events, etc., and use that information to accurately share with customers/visitors.
• Ability to maintain a positive attitude and professional demeanor with the public, external agencies, and county staff.
• Ability to guide customers and users to proper services.
• Ability to maintain professional office etiquette and demeanor.
• Ability to stay on task with considerable public contact and incoming calls.
• Ability to work self‑sufficiently with no guidance or supervision and initiate work when projects are completed.
• Ability to use county vehicles safely, maintain confidentiality of reports and sensitive communications.
• Ability to unlock, lock, and secure main park office; budget and manage time to efficiently complete the day’s tasks/duties.
• Ability to follow established processes, procedures, and directions to further the mission and purpose of the parks department.

Brown County is an E‑Verify employer. We are an equal opportunity employer and do not discriminate against employees or applicants.