Member and Client Experience Specialist

Position: Member and Client Experience Specialist at Desjardins
Location: Greater Sudbury

Become a full-time Member and Client Experience Specialist at Desjardins Ontario Credit Union and enhance satisfaction through tailored financial advice and support.

In this crucial role, you will engage with members, ensuring they feel valued and understand the range of services available to them. Leveraging your knowledge of Desjardins’ offerings, you will assist in their financial empowerment while promoting cooperative values.

Your role involves educating clients about utilizing digital tools and ensuring secure transaction practices.

Key Responsibilities:

• Advise clients on banking technology solutions

• Strengthen relationships through excellent service

• Help clients resolve issues related to fraud

• Stay informed about Desjardins products and services

• Comply with security and risk management standards

Requirements:

• High school diploma in a relevant discipline

• Minimum one year of experience in a customer-focused role

• Strong oral and written communication in French and English

• Awareness of financial services standards and measures

• Understanding of cooperative financial principles

Support Desjardins' mission and empower members in their financial journeys.
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