Head of Sales & Systems

Head of Sales Performance & Systems

Millennium Hotels and Resorts – River Valley

• Supports the Sales organization in its efforts to track performance and make strategic decisions through the production of routine and ad hoc reporting, as well as basic data analysis. Additionally, provides data expertise to other groups within and outside Sales as required in the course of business
• Responsible for driving our sales effectiveness, sales capability and sales process efforts enabling the sales senior management to make their long-term revenue targets across all sales segments.
• Develop Regional Sales Excellence priorities and the delivery aligned with each region’s objectives.
• Analyse, develop, and bring business and sales insights to the Sales Senior management.
• Be the regional contact for global sales effectiveness, for defining the sales target operating model as well as the sales strategy to drive more effective sales activities.
• Establish the right sales model for managing account segmentation framework.
• Review sales processes across the region to ensure a consistent methodology, process discipline and structuring designed to address strategic customer drivers to increase our win ratio.
• Working with global, responsible for creating user friendly and easily accessible sales tools and learning and development support for every level of the sales population.
• Produce and audit account production reports to support performance/bonus/incentive process
• To lead the Sales Performance team, reviewing existing sales systems - Opera Cloud Central Sales (OCC), Delphi by Amadeus Sales & Catering (S&C) system, Lanyon Corporate RFP system as well as all other sales-related systems deployed by the organization.
• To manage supporting sales related functions in Opera OCC and PMS, as well as Delphi S&C systems in the primary area of accounts and contacts profiles management.
• Ensure that the user manuals and SOPs for the respective sales systems are developed and updated to be current and include best practices and guidelines for effective use and management of the various sales systems across properties and global sales offices.
• To centralize account profile creation to minimize issues of duplicate profiles being created across all properties and global sales offices. Opera and Delphi central account profiles control – creation, amendment, audits, clean‑up of existing data in the system
• Perform special projects and other duties, as assigned.

• Demonstrate ability to work as part of a team. Navigate the MHR organization to achieve collaboration by leveraging relationships and knowledge.
• Identify and cultivate relationships with key colleagues and stakeholders in other parts of the organization.
• Work effectively as part of a virtual team-based environment.
• Place high priority in training and development, has a flair for writing and takes interest in acquiring and sharing knowledge garnered with team members within the department, outside the department and with sales team colleagues across the properties.
• Have a keen interest to continuously learn and expand knowledge base to constantly stay updated in areas of responsibilities and to be able to contribute positively to the department and organization.
• To train sales support team members at properties and global sales offices on the maintenance of company-developed data entry standards for accounts and contacts profiles.
• Express oneself clearly, concisely and effectively through written and verbal communications.
• Approach opportunities with a positive, open‑mind and displays creativity and innovation.
• Provide customer-facing reports
• Utilize effective time management skills in order to prioritize multiple projects’ deadlines.
• Maintain confidentiality of proprietary materials and information.
• To liaise and work with vendors to ensure that sales systems are functioning and being used at optimum level.

2 years of experience in the Sales/Marketing, Guest Services, Front Desk or related professional area OR Degree from an accredited university in Business Administration, Marketing, Hotel Management required.

• Adaptability -…