Technician, Service Execution, Services

Summary

Responsible for repair, commissioning, and training of Normet Equipment in a safe and timely manner by performing the following duties.

• Apply knowledge and abilities to perform technical repairs according to schedule.
• Diagnose and troubleshoot mechanical problems with the appropriate equipment to determine the most efficient course of action.
• Estimate repair costs and obtain authorization prior to beginning work for all repairs.
• Modify and/or repair vehicle systems including chassis, driveline, engine, transmission, hydraulics, pneumatics, and electrics.
• Test and adjust all mechanical, hydraulic, and pneumatic components and circuits.
• Complete repairs in a timely manner.
• Wear necessary safety equipment each day, including hard hats, safety glasses, proper work boots, safety harnesses and any other safety equipment needed for the assigned job.
• Act and interact professionally and effectively both within a small, dedicated team and while working autonomously, both internally (business) and externally (customers and subcontractors).
• Maintain Normet’s quality goals in the manufacturing area by reporting any non‑conforming issues.
• Input ideas to the Continuous Improvement process to add value to overall results.
• Finalize repair order and complete service report in a timely manner.
• Coordinate with Accounting Department to ensure prompt billing of all parts, service, and travel time.
• Coordinate with Parts Department to obtain repair items, components, and information as needed.
• Coordinate with Parts Department to complete necessary warranty paperwork.
• Coordinate with Parts Department for missing items or damaged items discovered during the commissioning process.
• Complete production report and submit it to Manager, Service Cluster.
• Perform other related duties as assigned.