Part-Time Field Service Technician

Diamond Game is seeking a motivated, part‑time field service technician.

Field Service Technicians at Diamond Game are first and foremost customer service ambassadors, not only by providing excellent service and support for the products, but also by delivering the desired customer service experience. The role of P/T Field Service Technician is an onsite, technical, customer‑centric position focused on troubleshooting, remote repair and Tier 1 customer support for Diamond Game's lottery electronic and physical ticket dispensers as well as associated equipment.

• Please note, this role will be onsite in Thunder Bay, Ontario and the candidate will be expected to work approximately 5 hours per week at our customer's site*

• Perform activities and provide support to ensure defined service level agreement timelines are met.
• Perform all tasks necessary to complete the installation of equipment and software during upgrades and installs.
• Act as the first line of support for Tier 1 customer requests. This may include answering support calls, logging call information, as well as resolving, transferring, or escalating Tier 1 support requests.
• Assist Technical Services and Infrastructure team members for basic repair and maintenance to associated equipment such as payout stations, cabling, switches, and servers.
• Record maintenance and repair actions in approved reporting software, accurately and within defined time frames.
• Adhere to jurisdictional regulations regarding the proper handling of maintenance for gaming equipment.
• Communicate and report to management and other departments within Diamond Game on the status of assigned activities.
• Gather and record detailed information and reports on issues reported by the customers or otherwise identified at customer sites.
• Report on work orders and other assigned tasks daily.
• Consistently demonstrate the ability to practice Diamond Game's core values and apply them.

• High School diploma or equivalent
• 2+ years technical/electrical experience or technical degree/certification or equivalent experience
• Microsoft Office (Word, Excel, Outlook)

• Knowledge and adherence to essential safety standards
• Basic technical/electronic maintenance and troubleshooting skills
• Attention to detail, competent interpersonal, oral and written communication skills.
• Planning, organizational skills, adaptability
• Ability to work with minimal supervision as well as in a team environment
• Ability to work varied shifts and overtime as required

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is often performed in a bar or fraternal club setting in a predetermined geographical area.
• Bars are often busy and loud, especially during peak hours.
• The work environment can be noisy due to music, conversations and other sounds.

At Diamond Game, you're not just joining a company - you're joining a forward‑thinking, technology‑driven gaming organization where people genuinely matter. In fact, Diamond Game is proud to be a 2025 Best Place to Work winner, a recognition that reflects the experience our employees have every day. We're a collaborative, diverse team that works side by side, contributing at every level to deliver high‑quality products and meaningful results.

Everyone here plays a role in raising the bar - and that shared ownership is a big part of what makes Diamond Game special.

We believe in growing our talent from within. That means real career…