Customer Service Representative - Friends Pet Hotel

Position: Customer Service Representative - Best Friends Pet Hotel
Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

Health, dental, vision, life insurance, STD/LTD, 401K with company matchingESOP - Employee Stock Ownership Plan (100% company paid)
Paid vacation

Pet supply and service discounts and more!

Responsibilities:

Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions

Answering and handling calls in a professional manner

Maintaining cleanliness

Maintaining cleanliness

Scheduling

File maintenance

Data entry

Skills Required Possess a love of animals

Displays a professional manner at all times

Ability to work evenings, weekends & holidays

Lift/carry 40 pounds or more

Able to stand/walk for eight hours a dayAble to work in a fast-paced environment

Able to work on a computer system

Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Essential Job Functions Welcomes both human and pet guests

Can correctly identify animal body language/behavior

Follows safe handling procedures

Checking in and out of pet guests while providing excellent customer service

Escorts pets to and from their rooms

Takes reservations over the phone

Can work both individually and as a team player while performing duties

Contributes in maintaining the cleanliness of the facility

Communication with management and other team members

Required Education High School Graduate or Equivalent At least 1 year of professional animal experience

In accordance with Massachusetts pay transparency requirements, the compensation range for this position is $17.00–$20.00 per hour, depending on experience, qualifications, and other business-related factors. This position may also be eligible for commissions, bonuses, incentives, and additional benefits where applicable.
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