Senior Service Engineer

About Methods Machine Tools, Inc. supplies high-quality, high-precision machine tools and automation solutions, and designs integrated custom machining processes and systems. Headquartered in Sudbury, Mass., and in operation since 1958, Methods provides an end-to-end portfolio of best-in-class products, engineering, service, parts, training, and integration. Methods has more than 300 employees, seven technology centers, one high precision machining center, and has installed in excess of 45,000 machines throughout North America.

Job Title: Senior Service Technician

Department: National Service

Location: Open to Location

We are seeking a highly skilled Senior Service Engineer to lead advanced troubleshooting, repair, and maintenance of CNC milling and turning machines at customer sites. This senior-level role demands expertise in both mechanical and electrical systems, including CNC controls, with the ability to mentor junior technicians and support continuous improvement initiatives. The ideal candidate is a self-driven problem solver with extensive field experience, exceptional communication skills, and a strong commitment to delivering world-class service and technical leadership.

• A long history of stability and growth
• Excellent compensation
• Medical / 401(k) / Vacation / Sick / Holiday Pay/Tuition Assistance

• Lead complex mechanical diagnostics and repairs on CNC milling and turning machines.
• Oversee and perform advanced repairs on automatic tool changers, pallet systems, spindles, and turret mechanisms.
• Execute precision replacements and alignments of ball screws and axis support bearings.
• Diagnose and repair hydraulic and pneumatic systems with minimal supervision.
• Interpret and review mechanical drawings and part prints to guide accurate repairs and support junior staff.

• Troubleshoot advanced electrical and electronic systems, including CNC controls and complex electro‑mechanical assemblies.
• Interpret ladder and wiring diagrams to diagnose and resolve system issues.
• Utilize specialized diagnostic tools (e.g., digital multimeters, oscilloscopes, phase checkers) to pinpoint faults.
• Program and repair CNC control systems (Fanuc experience required; additional control systems a plus).
• Support installation and commissioning of new CNC systems.

• Serve as a senior technical point of contact for both internal and external customer inquiries and escalated service issues.
• Provide consultative support to customers, including training on basic preventive maintenance and system usage.
• Build and maintain strong relationships with clients through effective communication and service excellence.
• Ensure customer satisfaction by delivering timely and high-quality service, fostering long‑term partnerships.

• Mentor and support junior field technicians, providing training, guidance, and on‑the‑job coaching.
• Assist with technical documentation, service bulletins, and process improvements.
• Contribute to service strategy, feedback loops, and product reliability enhancements.
• Lead by example in professionalism, accountability, and customer engagement.
• Must pay strict attention to safety protocols and ensure that those around them are held to the same high standard.

• Minimum of 7+ years of experience in CNC field service.
• Expert‑level knowledge of CNC platforms and controls.
• Demonstrated experience mentoring technicians or leading service projects.
• Excellent verbal and written communication skills, with the ability to clearly convey technical information.
• Proficiency in Microsoft Office Suite and field service reporting tools.
• Proven ability to work independently and manage time effectively.
• Advanced mechanical and electrical troubleshooting expertise.
• Ability to read and interpret mechanical drawings, part prints, ladder diagrams, and wiring schematics.
• Proficient in the use of diagnostic instruments and electrical testing tools.

• Informal leadership responsibilities, including mentoring, training, and peer guidance.
• Potential to grow into formal team lead or…