Banking Associate - Sudbury, MA

Work Location

Sudbury, Massachusetts, United States of America

40 hours per week

$22.00 - $27.75 USD

Personal & Commercial Banking

The Banking Associate is a professional in banking, plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals.

• Performs a wide range of tasks across multiple areas within a store location; includes processing customer transactions, opening new accounts and educating customers on all banking products and services.
• Delivers end-to-end advice customers expect: building trust with educational content & tools, providing consultative support, and advocating with proactive insights & recommendations.
• Utilizes TD's systems and tools to engage with customers to acquire and deepen relationships by providing advice and guidance, ultimately attracting and retaining the customer.
• Understands customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to appropriate team members or internal bank partners, while ensuring a positive customer experience.
• Accurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services and tools or referring to the appropriate expert.
• Services the customer on both the teller line and platform as needed, with the ability to open/close personal deposit accounts, everyday bank transactions, debit card/credit card issues, Regulation E, mobile and online banking.
• Connects with customers, provides financial advice, and deepens relationships through lead management activities including creation and management of self-generated leads, management of partner/retail referral leads or campaign leads, customer outreach, setting and hosting appointments, and lead prioritization.

• High school diploma or GED.
• At least 1 year of customer-facing experience, demonstrated through work, volunteering, education, or military service.
• Demonstrated customer service skills preferred.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Teller experience preferred.
• Required to complete Teller training and part 1 of platform training upon hire.
• Strong organizational skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, concise, clear and consistent.
• Effective problem-solving skills.
• Ability to schedule and prioritize work.
• Ability to work independently and meet deadlines.
• Sound judgment in decision making and problem solving.
• Proficiency in Microsoft Office.
• Notary license preferred.

• Consistently provides legendary customer service while transacting, promoting, educating and referring TD products to new and existing customers.
• Establishes and nurtures customer relationships by consistently displaying product knowledge and actively listening to customer needs, engaging in additional conversations to identify further needs and offer solutions or partner referrals.
• Manages wait times to meet with a banker by scheduling, rescheduling or canceling client meetings.
• Engages in lobby leadership and represents the first point of contact for customer inquiries, helps orchestrate walk-in traffic, and collaborates to resolve issues or schedule appointments.
• Understands and supports the bank's customer service strategy.
• Considers the impact of decisions on the well-being of TD, its customers and stakeholders.
• Drives referrals to store colleagues and partners to support the broader, more complex financial needs of customers.
• Ensures tasks are performed within established policy and procedures.
• Successfully completes all required job-specific, compliance-related training.
• Understands, utilizes and follows compliance and risk control programs.
• Ensures ongoing compliance with internal and external audit and regulatory requirements, providing prompt and comprehensive responses to all audit, regulator and compliance requests and findings, and maintaining appropriate records of action plans.
• Is knowledgeable of and complies with TD code of conduct.

• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
• Accurately processes cash, deposit, withdrawal transactions and other account servicing requests.
• Decides and processes everyday transactions such as opening/closing accounts, servicing accounts, depositing or cashing checks, reordering debit cards, or updating addresses.
• Ensures compliance with all regulations, policies and procedures, adhering to required controls, critical dates and accurate documents.
• Applies…