IT Technician; Internal​/External

Position Summary

Cambrian College’s IT Client Services has an immediate requirement for an IT Technician on a full-time basis. This role works at the Information Technology Service Desk, in classrooms or offices, and at remote campuses.

Note: Internal candidates, as defined by the Full-Time Support Staff Collective Agreement, will be given first consideration.

• Provide support for the technologies of Cambrian’s desktop/laptop environments, which requires knowledge of the hardware and software used in these environments.
• Install, maintain, repair, and troubleshoot IT equipment and software, along with AV equipment.
• Provide direct support for support staff, faculty, administration, students, and external clients.
• Assist with the purchasing of IT assets.
• Plan and execute the support of A/V set‑ups for internal and external clients.
• Maintain documentation and incident information using an ITSM tool.
• Assist in coordinating part‑time staff and students supporting the environment.
• Actively participate in special project activities.
• Support external clients and remote event participants (faculty, staff, and students who are offsite).

• Three-year diploma or degree in Information Technology along with one of the following certifications:
  CompTIA A+ Certification, CISCO IT Essentials, or ITIL Certification. (A copy of educational documents must be submitted with application. Education completed outside of Canada, applicants are required to submit a WES or ICAS with their application.)
• Two years of experience in the operation, use, installation, maintenance, and troubleshooting of PC-based microcomputer hardware and related IT equipment and AV equipment;
  Windows, Mac OS X, Server, and Mobile-based operating systems and the software used on these systems; servers and workstations in a large enterprise server/workstation environment;
  Helpdesk environments;
  Network infrastructures; and centralized administration of laptops and desktops.
• Highly motivated professional with excellent interpersonal, communication, and time‑management skills.
• Talent to work independently and within a team environment.
• A valid Ontario Driver’s Licence.

• Experience working within a postsecondary environment.
• Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), Desktop Support Technician, Apple Certified Support Professional (ACSP), and other technology-related training are assets.

• Educational documents
• WES/ICAS Equivalence if degrees/diplomas are from a non‑Canadian university
• Copy of CompTIA A+ Certification, CISCO IT Essentials, and/or ITIL Certification.

• Vacation Days: 15 days (after one year of continuous service)

• Basic Life Insurance
• Accidental Death and Dismemberment
• Short Term Disability
• Long Term Disability
• Extended Health Care
• Dental Care
• Vision Care
• Hearing Care
• Pension Plan

• Supplementary Life Insurance
• Employee Optional Life Insurance
• Dependent Life Insurance
• Spousal Optional Life Insurance
• Critical Illness

• Education and Technology Loan Plan
• Tuition Subsidy Program
• Higher Education Funding
• Technology Loan Plan
• Family Tuition Bursary Program
• Discounted Access to Fitness Facility/Fitness Classes

Additional benefits information and pension details are available at .