SPY-Jira Administrator

What You Will Do

• User Management:
  Managing user accounts and permissions, including handling onboarding and offboarding to EIM/AD groups.
• Consistency Across Jira Projects:
  Ensuring alignment and standardization across all Jira projects, both unclassified and on the Information System (IS).
• System Maintenance:
  Regular maintenance to ensure optimal system performance and reliability.
• Troubleshooting and Support:
  Providing direct user support, answering questions, resolving issues, and offering training as needed or requested.
• Workflow Customization:
  Designing, implementing, and maintaining workflows, permissions, and project structures to meet SPY-6 specific requirements.
• Integration with Other Tools:
  Managing integrations with other tools, such as Confluence, Git Lab, and others.
• Customizations and Enhancements:
  Implementing necessary customizations and addressing enhancement requests to improve system functionality including use of plugins:
  Structure, Project Configurator, Script Runner, JSU Automation.
• Data Management and Reporting:
  Creating and maintaining dashboards, reports, and queries to meet reporting needs, gather metrics, and provide actionable insights.
• Data Transfer Agent:
  Facilitate data transfers to and from Information Systems (ISs).
• Documentation:
  Developing and maintaining comprehensive documentation for system configurations, processes, and user guides.
• System Monitoring:
  Monitoring system performance and usage to proactively address potential issues.
• Scripting:
  Creating and maintaining scripts to automate processes or enhance functionality where needed.
• Refactoring:
  When approved, refactor current implementations that don’t adhere to our development best practices.

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.
• Jira Administrator experience in configuring workflows, permissions and issue types to meet specific project requirements.
• Experience with Jira automation features, including scripting languages like Groovy (for Script Runner) or JavaScript.
• Experience with Jira Dashboards and Structure plugin.
• Experience with Agile and Scrum principles to support workflows and team processes in Jira.
• The ability to obtain and maintain an Interim Secret U.S. Government issued security clearance is required prior to start date.
• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
• Atlassian certification for Jira Administration preferred.
• Analytical thinking to troubleshoot and resolve problems in Jira configurations or integrations.
• Experience managing multiple Jira instances, especially in complex environments.
• Understanding of project management principles to align Jira configurations with organizational goals.
• Understanding Agile/Scrum principles to configure Jira projects and workflows that support iterative development.
• Ability to adjust Jira to match the needs of Agile teams (e.g., sprints, kanban boards, backlog grooming).
• Ability to create and manage custom scripts and automation rules to enhance Jira functionality.
• Experience integrating Jira with other tools (e.g., Confluence, Jenkins, Git Lab).
• A quick thinker who can handle high-pressure scenarios and deliver results.
• Strong written and verbal communication skills to interact with technical and non-technical stakeholders.
• Ability to translate technical concepts into user-friendly language.
• Willingness to work closely with cross‑functional teams, including developers, project managers, and system administrators.

• Medical, dental, vision, life insurance, short‑term disability, long‑term disability, and 401(k) match.
• Flexible spending accounts, flexible work schedules, employee assistance program and employee scholar program.
• Parental leave, paid time off, holidays, and eligibility for annual short‑term and long‑term incentive compensation programs.
• Relocation eligible.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section
503 of the Rehabilitation Act.