Client Support Associate
Job in
Suffield, Hartford County, Connecticut, 06078, USA
Listed on 2026-09-09
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Requirements
- 0–2 years of experience in telecom support, helpdesk, or technology client services
- Strong attention to detail and ability to follow documented protocols
- Familiarity with carrier services and basic repair/ordering processes is a plus
- Proficiency with Auto Task or a comparable PSA/ticketing platform, or willingness to learn
- Effective written and verbal communication skills
- Ability to participate in an on-call/after-hours rotation
- Ability to be accessible and responsive during assigned on-call periods
- Evening, overnight, or weekend coverage may be required, including 2nd and 3rd shift hours
Demonstrates proficiency in client support and ticket management, with a strong focus on attention to detail and adherence to service protocols. Capable of effectively communicating with clients and managing technology upgrades while participating in on-call rotations.
Highest-signal resume keywords- Telecom Support Experience
- Client Ticket Management
- Auto Task Proficiency
- Effective Communication Skills
- Attention to Detail
- Client Support
- Ticket Management
- Repair Processes
- Order Processing
- Mobility Support Services
- Billing Issue Resolution
- Time Tracking
- Pricing Assistance
- Documentation Maintenance
- On-Call Support
- Attention to Detail
- Effective Communication
- Responsiveness
- Team Collaboration
- Training Ability
- Telecom
- Helpdesk
- Client Services
- Carrier Services
- Service Level Protocol
- Auto Task
- PSA Software
Position Requirements
10+ Years
work experience
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