Collision Estimator

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

• Customer Service Skills
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Demonstrates expertise in vehicle repair processes, customer service, and insurance procedures while ensuring quality standards and effective communication throughout the repair journey.

• Customer Service Skills
• Organization Skills
• Multi-Tasking Skills
• Knowledge of Estimating Systems
• Insurance Knowledge

• Initial Estimates
• Complete Estimates
• Damage Evaluation
• In-Process Quality Control
• Post-Scanning Procedures

• Time Management
• Adaptability

• Vehicle Repairs
• Insurance Procedures
• Customer Rights
• Repair Techniques
• Safety Standards

• CCC One
• Mitchell
• Audatex