Pool Greeter Job Suffolk area,Virginia USA,Customer Service/HelpDesk

Description

Imagine going to work knowing that what you do each day positively influences the lives of children in your community. Working at the YMCA you’ll discover more than a job – you will have the opportunity to make a lasting difference in the community.

OUR CULTURE

Our mission and core values are brought to life by our culture. In the Y, we strive to live our

cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential.

We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

POSITION SUMMARY

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the pool check in area. Efficiently greets and acknowledges all members providing a welcome environment.

ESSENTIAL FUNCTIONS

Provides excellent service to members, guests, and program participants in the Y

Assists in directing members or prospective members to sales/service associate as needed

Builds relationships with members; helps members connect with one another and the YMCA

Informs supervisor of unusual situations or unresolved issues

Applies all YMCA policies dealing with member services

Adheres to all policies, guidelines, rules, best practices as outlined by the YMCA of South Hampton Roads or directed by supervisor

Assist in all areas as assigned

QUALIFICATIONS

Certifications required within 30 days of hire: CPR/AED, and First Aid.

Excellent interpersonal and problem solving skills.

Ability to relate effectively to diverse groups of people from all social and economic segments of the community

Previous customer service, sales or related experience.

Basic knowledge of computers.

Must be able to work flexible hours including evenings, weekends, and holidays.

Minimum age 16

LEADERSHIP COMPETENCIES

Collaboration
Emotional Maturity
Communication & Influence

ENVIRONMENTAL FACTORS,

PHYSICAL REQUIREMENTS

Must be able to remain alert

Must be able to sit or stand for extended periods

Ability to communicate verbally in normal and loud situations

Ability to work inside and outside (environments include humidity, heat, cold, and inclement weather conditions)

ACCOUNTABILITY

Accountable for completion of assigned goals as measured by the number of people served, cause driven measures, service satisfaction scores, operating results, and supervisor evaluation of assigned duties.

BACKGROUND CHECKS

An offer of employment is contingent upon receipt of satisfactory results to meet minimum requirements of the position. They may include criminal background and reference checks, E-Verify, drug test, driver’s license record, and/or a Child Protective Services Check (CPS).

Additional driver’s license check, CPS, criminal background check, alcohol, and/or drug testing may be required to be processed in the future in order to meet and/or maintain the requirements of this position.

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