IAD Customer Service Baggage at ABM Industries Dulles, VA

Title

IAD Customer Service - Baggage Drop Agent

$17.78 per hour

Dulles International Airport

Full‑Time, Non‑Exempt

• 04:00 AM – 12:30 PM
• 01:30 PM – 10:00 PM

Verifies government‑issued identification, issues passenger baggage tags, and moves baggage to the client conveyor belt system. Assists passengers with general questions about direction, terminal services, and wheelchair access.

• Meet and greet airline customers in a positive and friendly manner.
• Move stanchions for optimal line queue management.
• Verify government‑issued photo identification to ensure authorized access.
• Issue customer baggage tags and place them on checked baggage.
• Move tagged baggage to the client conveyor belt system.
• Comply with safety, security, compliance, and quality standards; adhere to hazardous materials handling requirements.
• Maintain a clean and safe work area at all times.
• Perform miscellaneous duties as assigned.

• Must be 18 years of age or older.

• One year of customer service or similar work experience.

• May be required to stand and walk for two‑thirds or more of the shift.
• May need to talk, hear, and use hands to handle or feel for two‑thirds or more of the shift.
• May be required to lift 75 pounds or more periodically for up to two‑thirds of the shift.

• Moderate noise level.

• Effective communication in English.
• Reading and interpreting documents such as government‑issued , safety rules, operating and procedure manuals, and employee handbooks.
• Presenting information and responding to questions from managers, clients, customers, and the general public.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Deal with problems involving several concrete variables in standardized situations.

• Comply with uniform and grooming standards; wear SIDA badge/Airport  all times.
• Comply with ABM Aviation’s Employee Handbook policies, including Zero‑Tolerance Discrimination and Harassment, Retaliation, Ethics, and Security policies.

• Previous airport, baggage handling, warehouse, or porter experience preferred.

• Must be willing to work on assigned schedule, which includes weekends.
• Must meet all requirements for receiving the required airport SIDA badge and Customs seal (if applicable), including a successful background check and ten‑year work history.

• Social Security Number (SSN)
• Identification with current address (choose one)
  • State
  • Driver’s License
• Citizenship Verification (choose one)
  • For US Citizens: US Passport or US Birth Certificate/Naturalization
• For Foreign Nationals:
  • Green Card or Employment Authorization Document (EAD)
  • EAD categories not eligible for SIDA security clearance: A10, A11, C08, C10

ABM offers a comprehensive benefits package. For information, visit the ABM employee benefits portal.

ABM is a proud equal opportunity employer. Qualified applicants will not receive discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected factor under federal, state, or local law.

ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance completing the employment application, please call 888‑328‑8606. We will provide assistance and make a determination on your request on a case‑by‑case basis.

ABM participates in the U.S. Department of Homeland Security E‑Verify program.