Customer Service Associate

Customer Service Associate

Join one of Chesapeake Bank’s most essential front‑line teams. As a customer service associate you will provide exceptional service, assist with transactions, and ensure every customer leaves with a smile.

As a Customer Service Associate at Chesapeake Bank, you will be the friendly face our customers rely on for their banking needs. You will provide exceptional service, assist with transactions, make a difference by assessing clients’ financial needs, and promote Chesapeake Bank in the surrounding neighborhood. You will work on the teller line, at a sales and service desk, and use state‑of‑the‑art software and training resources.

Customer Service Associates at Chesapeake Bank play a vital role in our customers’ banking experience. You will have meaningful conversations with customers, building relationships and providing them with products, services and digital options that best meet their needs.

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A supportive and inclusive work environment.
• The chance to make a significant impact within a dynamic organization.

• Being friendly and engaging in conversations, connecting with customers and visitors alike.
• Asking questions to get to know the customer and building relationships.
• Listening with patience and offering concise, easy‑to‑understand advice.
• Knowledge of bank products and services.
• Connecting customers to digital options.
• Working as part of a team to help customers succeed financially.
• Engaging with customers via phone, text or email.
• Interacting with integrity and professionalism.
• Actively listening, eliciting information, comprehending issues and recommending solutions.
• Ensuring all procedures are followed in accordance with bank policy and federal regulations.
• Effective organizational, multi‑tasking and prioritizing skills.
• Maintaining a cash drawer, balancing consistently.
• Accurately and efficiently processing transactions.
• Opening new accounts and completing service requests.
• Identifying potential fraud and taking appropriate action to prevent loss.
• Exercising judgment and raising questions to management.
• Navigating multiple computer systems, applications and utilizing search tools.
• Understanding this role as defined by the three lines of defense to maintain a compliance culture.
• Flexibility to learn and grow as new systems, technology or processes emerge.
• Taking ownership of career development through training opportunities.
• Managing additional duties and responsibilities as assigned by supervisor.
• Adding fun to your day.

• High school diploma or equivalent.
• 1 year of retail, sales or customer service experience.
• 6 months of cash handling experience preferred.
• 1 year of financial institution experience preferred.
• Basic Microsoft Office skills.
• Ability to stand for extended periods of time.
• Ability to lift at least 30 pounds.
• Ability to work weekends as needed or scheduled.
• Travel may be required for training purposes and/or assisting other locations.
• Strong aptitude in mathematics and versatility with computer applications.
• Proficient verbal, written, and interpersonal communication skills.
• Effective sales and cross‑selling skills.
• Good analytical and organizational skills.
• Willingness to follow instructions and work under established guidelines.