Membership Specialist

Responsibilities

Assist members with Auto Travel needs and provide counsel on related subjects. Ask qualifying questions to determine member needs.

Provide maps, Triptiks, Tour Books, and other travel‑related materials. Promote and sell AAA products and services.

Provide DMV registration services to members, maintain current knowledge of DMV regulations, and complete all transactions according to DMV and Club policy and procedures.

Support the Branch at reception with member check‑in and provide maps, tour books, and other travel‑related materials.

Identify cross‑sell opportunities based on members’ product needs and service. Enhance member relationships by diversifying use of products and services, including automotive, financial products, and travel resale materials. Provide leads to insurance, life, travel, and other departments as appropriate. Meet cross‑sell goals.

Process Notary transactions for members according to National Notary Association and Club procedures, maintain Notary commission knowledge. Book car, hotel, and domestic hotel packages. Prepare Trip Tiks, IDPs, process passport photos and routings for members.

Perform administrative functions for the branch, including balancing cash drawers, posting ledgers, assisting in resolving overages/shortages, filing receipts, submitting documents when necessary, making deposits, retaining documents for auditing, and processing FIRM. Process payments for memberships/insurance policies and offer automatic renewal. Offer and process changes to membership files and upgrade basic memberships to higher‑value memberships (AAA+, RV, Premier, etc.) as appropriate.

Handle ERS complaints, provide tip packs, and balance reconcile cash drawers.

Support corporate initiatives to improve membership retention such as collecting valid email addresses, acknowledging first‑year members, and supporting AAA Auto Pay and Identity Theft Monitoring.

• High School GED
• 1–3 years of customer service experience
• Strong customer relations and interpersonal skills; understanding and anticipating members’ needs and expectations; active listening; telephone etiquette.
• Decision making and problem‑solving abilities; ability to deviate from standard procedures when appropriate.
• Teamwork and cooperation; willingness to help others on the team.
• Ability to handle high volume and time pressure with a positive, caring attitude.
• Flexibility and adaptability; adaptability to changing environments and willingness to rotate among job functions.
• Ability to read maps and use reference materials; knowledge of routes, points of interest, and national parks.
• Computer and technology skills; use of computer for job‑related tasks.
• Promotion of AAA products and services; ability to recommend and sell AAA products and services.

Occasional travel to off‑site business meetings or conferences (5% of time).

• Health coverage for medical, dental, and vision
• 401(k) saving plans with company match and Pension
• Tuition assistance
• Floating holidays and paid time off for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts on membership, insurance, travel, entertainment, services, and more

AAA is an Equal Opportunity Employer. Our organization participates in E‑Verify.